Return Policy

Returning an Order

While we anticipate you loving your purchase, we realize that sometimes it just wasn’t what you were looking for. We will gladly accept returns of new, unused items, received within 14 days of delivery for a refund, minus our original shipping/handling cost. All machine returns are subject to a 5% restock fee and must include the original packaging. Orders returned outside of the 14 day window are subject to a 20% restocking fee, plus our original shipping/handling cost. Returned items must be unused, in brand new condition, in original packaging. Items returned without their original packaging or in used condition will be returned to you at your expense. All sales are final after 30 days.

Cancelling an order

Orders over $1000 will be assessed a 3% cancellation fee. Orders that have already been shipped can be returned for a refund, minus our original outbound shipping cost and less the 5% fee mentioned above.

Damaged Orders

Damaged shipments must be refused at the time of delivery. USPS or UPS small pack damage claims involving items that have been used, or that were received more than 7 days prior, will be refused. Freight shipments must be inspected (packaging removed and contents checked) prior to signing the delivery receipt. Once the delivery has been accepted, the only recourse we have is to file a claim with the freight carrier (typically a 2-4 week process) and the outcome is subject to the settlement decision of the freight company.

Defective Machines

We allow 14 days for the customer to contact us about a defective machine. Within that 14 day period, you can either take the defective machine to a certified repair facility and have the machine repaired OR return the machine to us for an exchange. We never ship a replacement machine until we receive, inspect, and verify the original machine is defective. Outside of the 14 day window, the customer must have the machine repaired per the manufacturers warranty guidelines. The customer is responsible for any return shipping to Welding Harbor  or getting the machine to a repair facility.